Inspection outcome: Standards met
Last inspection: 02/09/2019
Pharmacy context
An independent pharmacy located in the centre of Harrow, London. The pharmacy has recently been taken over by the current owners and serves the local population. The pharmacy dispenses NHS and private prescriptions, sells a range of over‐the‐counter medicines and provides health advice. The pharmacy also provides Medicines Use Reviews (MURs), New Medicines Service (NMS), multi-compartment compliance aids for patients in their own homes, a supervised consumption service, travel vaccination service and flu vaccination service.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy’s working practices are safe and effective. Team members record and review their mistakes. However, while the pharmacy records its mistakes it doesn't include a lot of detail. So it might miss opportunities to spot patterns and trends and so reduce the chance of the same things happening again. The pharmacy keeps all the records that it needs to by law and it keeps people’s information safe. Team members help to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to provide its services safely. Team members have access to training materials to ensure that they have the skills they need. Pharmacy team members feel able to make their own decisions and frequently use their professional judgement to help people.
Principle 3. Premises
The pharmacy's premises are generally suitable for the provision of its services and they are secure when closed. Pharmacy team members use a private room for sensitive conversations with people to protect their privacy.
Principle 4. Services, including medicines management
The pharmacy delivers its services in a safe and effective manner, and people with a range of needs can access them. The pharmacy sources, stores and manages medicines safely, and so makes sure that the medicines it supplies are fit for purpose. Team members identify people supplied with high‐risk medicines so that they can be given extra information they may need to take their medicines safely. The pharmacy responds to drug alerts or product recalls so that people only get medicines or devices which are safe.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and facilities to provide its services safely. These are clean and fit for purpose.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |