Inspection outcome: Standards met
Last inspection: 24/05/2021
Pharmacy context
The pharmacy is on a parade of shops in a largely residential area and the people who use the pharmacy are mainly older people. The pharmacy receives most of its prescriptions electronically. It provides a range of services, including the New Medicine Service, emergency hormonal contraception, chlamydia treatment, a stop smoking service and a needle exchange service. It also provides medicines as part of the Community Pharmacist Consultation Service. The pharmacy supplies medications in multi-compartment compliance packs to some people who live in their own homes to help them manage their medicines. And it provides substance misuse medications to a small number of people. The inspection was carried out during the Covid-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately identifies and manages the risks associated with its services to help provide them safely. It records and regularly reviews any mistakes that happen during the dispensing process. And it uses this information to help make its services safer. It regularly seeks feedback from people who use the pharmacy. It generally keeps the records it needs to keep by law. Team members understand their role in protecting vulnerable people. And the pharmacy largely protects people’s personal information well.
Principle 2. Staff
The pharmacy has enough trained team members to provide its services safely and the team are provided with some ongoing training to help maintain their knowledge and skills. Team members are comfortable about raising concerns to do with the pharmacy or other issues affecting people’s safety. This means that they can help improve the systems in the pharmacy. The team members can take professional decisions to ensure people taking medicines are safe and these are not affected by the pharmacy’s targets.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
People with a range of needs can access the pharmacy’s services. The pharmacy provides its services safely and manages them well. And it dispenses medicines into multi-compartment compliance packs safely. The pharmacy gets its medicines from reputable suppliers and stores them properly. It responds appropriately to drug alerts and product recalls. This helps make sure that its medicines and devices are safe for people to use. The pharmacy highlights prescriptions for higher-risk medicines so that there is an opportunity to speak with people when they collect these medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |