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Pharmacy inspections

Inspection reports and learning from inspections

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Watterson Pharmacy (1034498)

Inspection outcome: Standards met

Last inspection: 25/08/2021

Pharmacy context

The pharmacy is situated amongst other retail shops, in a residential area of Wavertree, Liverpool. The pharmacy premises are accessible for people, with open space in the retail area. The pharmacy sells a range of over-the-counter medicines, and it dispenses private and NHS prescriptions. The pharmacy has a consultation room available for private conversations.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has written procedures to help make sure the team provide services effectively. Members of the pharmacy team are clear about their roles and responsibilities. They know how to protect private information. And they record some things that go wrong so that they can learn from them. But they do not keep a record of the things they learn, so they may miss some opportunities to improve. 

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload safely. Team members complete appropriate training for the jobs they do. And they complete ongoing training to keep their knowledge up to date. The pharmacy enables its team members to act on their own initiative and use their professional judgement. 

Principle 3. Premises

Standards met

The pharmacy is safe, clean, and properly maintained. The layout is appropriate for the services provided.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s services are accessible to most people and they are generally well managed, so people receive their medicines safely. But members of the pharmacy team do not always know when high-risk medicines are being handed out. So, they may not always make extra checks or give people advice about how to take them. The pharmacy stores its stock medicines safely and carries out some checks to help make sure that they are in good condition and suitable to supply.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide services safely. It is appropriately maintained, and it is used in a way that protects privacy.

Pharmacy details

79 High Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards