Inspection outcome: Standards met
Last inspection: 12/02/2020
Pharmacy context
This community pharmacy is open 100-hours each week. It is situated in a residential area of Stoke-on-Trent. It dispenses prescriptions and sells a range of over-the-counter (OTC) medicines. The pharmacy dispenses some prescriptions in multi-compartment compliance aid packs, to help make sure people take them correctly and it offers a home delivery service. Several other NHS services are available including Medicines Use Reviews (MURs) and emergency hormonal contraception (EHC). A substance misuse treatment service is also available.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably identifies and manages any risks. It maintains the records it needs to by law and its team members are clear about their roles and responsibilities. They complete training to help make sure they keep people’s private information safe and they understand how to raise concerns to protect the wellbeing of vulnerable people.
Principle 2. Staff
Pharmacy team members can raise concerns and provide feedback on pharmacy services. They are suitably trained for their roles and generally manage the workload effectively. And they get some feedback on their development to help them learn and improve.
Principle 3. Premises
The pharmacy provides an adequate environment for the provision of pharmacy services. But it lacks space in some areas which impacts on organisation and could restrict some people’s ability to access the consultation room for private and confidential discussions.
Principle 4. Services, including medicines management
The pharmacy sources and stores its medicines appropriately. Its services are generally accessible and suitably managed so that people receive appropriate care and get the information they need about their medicines.
Principle 5. Equipment and facilities
The pharmacy’s equipment and facilities are suitably maintained, and team members use equipment in a way that protects people's privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |