Inspection outcome: Standards met
Last inspection: 04/09/2019
Pharmacy context
This is a community pharmacy in a small rural market town close to the Lincolnshire coast. The pharmacy sells over-the-counter medicines and dispenses NHS and private prescriptions. It offers advice on the management of minor illnesses and long-term conditions. It supplies medicines in multi-compartmental compliance packs, designed to help people remember to take their medicines. And it delivers medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services. It keeps people’s private information secure. And it responds appropriately to feedback it receives. Pharmacy team members work with surgery teams to support people’s access to medicines. They act openly and honestly by sharing information when mistakes happen. And they demonstrate a sound understanding of how to recognise and report concerns relating to vulnerable people. The pharmacy generally keeps all records it must by law. But some gaps in the responsible pharmacist record has resulted in incomplete audit trails.
Principle 2. Staff
The pharmacy has enough skilled and knowledgeable people working to provide its services effectively. It supports the learning needs of its team members and promotes access to continual learning. Pharmacy team members engage in regular conversations relating to risk management and safety. They are empowered to make suggestions about how the pharmacy provides its services. And the pharmacy listens to and uses this feedback to inform the safety and efficiency of its services.
Principle 3. Premises
The pharmacy is clean, secure and maintained to the standards required. People using the pharmacy can speak with a member of the pharmacy team in confidence in a private consultation room.
Principle 4. Services, including medicines management
The pharmacy’s services are easily accessible to people. The pharmacy has procedures to support its team members in delivering its services. And it has responded swiftly during unforeseen circumstances to ensure people receive continual access to their medication. The pharmacy undertakes clinical audits for high-risk medicines. It uses the information gathered in these audits to measure the outcomes for people taking these medicines. The pharmacy obtains its medicines from reputable sources. And it manages them appropriately to help make sure they are safe to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for providing its services. It regularly monitors its equipment to help provide assurance that it is in safe working order. And pharmacy team members manage and use equipment in a way which protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |