Inspection outcome: Standards met
Last inspection: 13/10/2026
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Pharmacy context
This is a distance selling pharmacy in a business park in Wallingford, Oxfordshire. The pharmacy dispenses prescriptions issued by a separate prescribing service which is regulated by the Care Quality Commission (CQC). This includes treatments for weight loss, hair loss, testosterone replacement therapy (TRT), erectile dysfunction (ED) and menopause. Voy Pharmacy (formerly known as Menwell Pharmacy) provides its services online so people do not visit the pharmacy premises in person. This was a reinspection following an inspection in August 2026 where the pharmacy did not meet Standards 1.1, 1.4 and 2.6. This reinspection focused primarily on those Standards which had previously not been met. Since then the pharmacy has strengthened its governance, introduced more clinical checking, updated its website and improved the professional oversight of its promotional activity.
Inspection summary findings
Principle 1. Governance
Principle 2. Staff
Principle 4. Services, including medicines management
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |