Vision Pharmacy (1034016)

Inspection summary findings

Principle 1. Governance

The pharmacy mainly identifies and manages the risks associated with the provision of its services. The pharmacy adequately manages people’s personal information. It knows how to protect vulnerable people. The pharmacy has some procedures to learn from its mistakes. But, because it doesn’t routinely record its near misses it could be missing opportunities to improve the safety and quality of its services.

Principle 2. Staff

The pharmacy’s team members are suitably trained for the roles they undertake. Team members work well together, and they can raise concerns if needed. The team members receive some support in keeping their skills and knowledge up to date. But a structured programme for on‐going training could enhance the training provided.

Principle 3. Premises

The pharmacy keeps its premises safe, secure and appropriately maintained. The pharmacy generally protects personal information. Some sound carries from the consultation room. So care is needed when​ using this room to prevent private conversations being overheard.

Principle 4. Services, including medicines management

The pharmacy mainly provides a safe service. The pharmacy gets its medicines and medical devices from reputable sources. It generally stores them safely. Staff understand the actions to take if any medicines or devices are not safe to use to protect people’s health and wellbeing. Some people may not be getting all the information they need to take their medicines safely.

Principle 5. Equipment and facilities

The pharmacy has access to the appropriate equipment and facilities to provide the services that it offers. But it needs to make sure that the fridge is able to store medicines at the right temperatures. It maintains its equipment and facilities adequately.