Inspection outcome: Standards met
Last inspection: 12/11/2019
This is a community pharmacy in a mixed residential and business suburb of Leicester. Most of the activity is dispensing NHS prescriptions and giving advice about medicines over the counter. The pharmacy supplies medicines in multi‐compartment compliance packs to people who live in their own homes. Other services that the pharmacy provides includes prescription deliveries to people’s homes, Medicines Use Reviews (MUR), New Medicine Service (NMS) checks, and seasonal flu vaccinations under both NHS and private patient group directions (PGDs).
Inspection summary findings
Principle 1. Governance
The pharmacy mainly identifies and manages the risks associated with the provision of its services. The pharmacy adequately manages people’s personal information. It knows how to protect vulnerable people. The pharmacy has some procedures to learn from its mistakes. But, because it doesn’t routinely record its near misses it could be missing opportunities to improve the safety and quality of its services.
Principle 2. Staff
The pharmacy’s team members are suitably trained for the roles they undertake. Team members work well together, and they can raise concerns if needed. The team members receive some support in keeping their skills and knowledge up to date. But a structured programme for on‐going training could enhance the training provided.
Principle 3. Premises
The pharmacy keeps its premises safe, secure and appropriately maintained. The pharmacy generally protects personal information. Some sound carries from the consultation room. So care is needed when using this room to prevent private conversations being overheard.
Principle 4. Services, including medicines management
The pharmacy mainly provides a safe service. The pharmacy gets its medicines and medical devices from reputable sources. It generally stores them safely. Staff understand the actions to take if any medicines or devices are not safe to use to protect people’s health and wellbeing. Some people may not be getting all the information they need to take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has access to the appropriate equipment and facilities to provide the services that it offers. But it needs to make sure that the fridge is able to store medicines at the right temperatures. It maintains its equipment and facilities adequately.
108 Bridge Road
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
|The pharmacy has met all the standards for registered pharmacies|
|The pharmacy has not met one or more of the standards for registered pharmacies|
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
|The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards|
|The pharmacy delivers positive outcomes for patients and performs well against most of the standards|
|The pharmacy meets all the standards|
|The pharmacy has not met one or more standards|