Inspection outcome: Standards met
Last inspection: 02/05/2019
Pharmacy context
This is a community pharmacy located along a parade of shops in Fareham in Hampshire. A range of people use the pharmacy’s services. The pharmacy dispenses NHS and private prescriptions. It also offers some services such as Medicines Use Reviews (MURs) and the New Medicines Service (NMS). And, it supplies some people with their medicines inside multi-compartment compliance aids, if they find it difficult to take their medicines on time.
Inspection summary findings
Principle 1. Governance
The pharmacy manages some risks effectively. When things go wrong, pharmacy team members deal with their mistakes responsibly. But, they are not recording all the details. So, they may miss opportunities to prevent the same mistakes being repeated. Not all the pharmacy’s team members understand how to protect the welfare of vulnerable people. So, they may not know how to respond to concerns appropriately. The pharmacy displays the incorrect responsible pharmacist notice. This makes it difficult for people to know who is responsible, and it doesn't meet legal requirements. The pharmacy is maintaining its records that must be kept. But, these are not always made in accordance with the law. This means that team members may not have all the information they need if problems or queries arise.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. Pharmacy team members understand their roles and responsibilities. They are provided with resources to complete ongoing training. This helps to ensure that their skills and knowledge are kept up to date.
Principle 3. Premises
The pharmacy premises are clean and secure. The pharmacy provides a suitable and professional environment for the delivery of its services. But, people can see confidential information in the consultation room. This means that the team may not always be keeping other people’s private information safe.
Principle 4. Services, including medicines management
The pharmacy sources, stores and manages most of its medicines appropriately. It takes the right action if any medicines or devices need to be returned to the suppliers. In general, members of the pharmacy team ensure their services are provided safely. But, they don't always highlight prescriptions that require extra advice or record information when people receive some medicines. This makes it difficult for them to show that appropriate advice has been provided when these medicines are supplied. The pharmacy delivers prescription medicines safely to people’s homes and keeps records of this. But, it could lose some prescriptions if these are taken out on delivery.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and facilities it needs, to provide its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |