Vigo Pharmacy (1032786)

Inspection summary findings

Principle 1. Governance

The pharmacy largely identifies and manages the risks associated with its services. People can provide feedback about the pharmacy’s services. And team members understand their role in protecting vulnerable people. The pharmacy largely keeps its records up to date and accurate. And it generally protects people’s personal information. The pharmacy doesn’t always record mistakes that happen during the dispensing process. And this could mean that team members are missing out on opportunities to learn and improve the pharmacy’s services.

Principle 2. Staff

The pharmacy has enough team members to provide its services safely and they largely do the right training for their roles. They are provided with some ongoing training to support their learning needs and maintain their knowledge and skills. Team members can take professional decisions to ensure people taking medicines are safe. And they can raise concerns to do with the pharmacy or other issues affecting people’s safety.

Principle 3. Premises

The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area. But the pharmacy could do more to keep some areas tidy and free from clutter.

Principle 4. Services, including medicines management

The pharmacy cannot sufficiently demonstrate that it stores all its medicines appropriately or keep them secure. But overall, it generally manages its other services appropriately. People with a range of needs can access the pharmacy’s services. And the pharmacy gets its medicines from reputable suppliers.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.