Victory Internet Pharmacy (9010405)

Inspection summary findings

Principle 1. Governance

The pharmacy provides its services in line with clear, written instructions which its team members follow when completing their tasks. Its team members work to professional standards, they are clear about their responsibilities and know when to seek help. The pharmacy keeps satisfactory records of the mistakes that occur. The superintendent pharmacist regularly reviews them with members of the team so that they can all learn from them and help prevent them from happening again. The pharmacy keeps appropriate records as required by law. Its team members have a satisfactory understanding of their role in helping to protect vulnerable people. They manage and protect people’s private information well.

Principle 2. Staff

The pharmacy has plenty of staff to manage its workload safely, and they work well together as a team. The pharmacy provides its team members with regular training to help keep their knowledge up to date. And it keeps suitable records to help them with their development. It also ensures they can make suggestions to improve safety and workflows where appropriate.

Principle 3. Premises

The pharmacy’s premises are spacious and provide an appropriate environment for the service it provides. They are suitably laid out so that team members have sufficient space to work effectively and safely. The premises are secure so that other people can’t enter them without the team’s knowledge.

Principle 4. Services, including medicines management

The pharmacy provides its service in a safe and effective manner. It sources, stores and manages its medicines safely, and so makes sure that all the medicines it supplies are fit for purpose. Its team members have an adequate understanding of what they need to do when supplying people with high-risk medicines. The pharmacy responds appropriately to drug alerts or product recalls to make sure that people only get medicines or devices which are safe for them to take. And it generally manages its other services well, keeping satisfactory records so that it can show who has done what and when.

Principle 5. Equipment and facilities

The pharmacy mostly has the necessary equipment for the services it provides. It also has easy access to appropriate sources of information that it may need. It uses its facilities and equipment appropriately to keep people’s private information safe.