Inspection outcome: Standards met
Last inspection: 17/06/2021
This community pharmacy is located in a residential area of Sutton Coldfield. It relocated in January 2020 and it is near to the main town. A GP surgery and another pharmacy are also situated close-by. The pharmacy dispenses prescriptions and it supplies some medicines in multi-compartment compliance aid packs, to help make sure people take them at the right time. The pharmacy offers additional services including the New Medicines Service and Pharmacy Collect, providing COVID-19 lateral flow test kits to the general public. The inspection took place during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately identifies and manages the risks associated with its services. Its team members are clear about their roles and responsibilities and they understand how to raise concerns to protect the wellbeing of vulnerable people. The pharmacy maintains the records it needs to by law and it keeps people’s private information safe.
Principle 2. Staff
Pharmacy team members are suitably trained for the roles in which they are working, and they get some feedback on their development. But they have limited access to structured ongoing learning and development, so the pharmacy may not always be able to show how it identifies and addresses any learning needs. Team members work well together and feel comfortable to raise concerns and provide feedback.
Principle 3. Premises
The pharmacy provides a suitable environment for the delivery of healthcare services. It has a consultation room, which pharmacy team members use to speak to people in private. But some areas of the dispensary are cluttered, which impacts on the working space and detracts from the overall professional appearance.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible and in general, they are suitably managed, so that people receive appropriate care. The pharmacy team members do not always make extra checks when handing out prescriptions for high-risk medicines, so they could miss opportunities to provide additional counselling and advice. The pharmacy sources its medicines from reputable sources, but it could do more to demonstrate that its medicines management process are robust and that medicines are stored appropriately.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services. Pharmacy team members use the equipment in a way that protects people’s privacy.
2 Coles Lane
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
|The pharmacy has met all the standards for registered pharmacies|
|The pharmacy has not met one or more of the standards for registered pharmacies|
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
|The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards|
|The pharmacy delivers positive outcomes for patients and performs well against most of the standards|
|The pharmacy meets all the standards|
|The pharmacy has not met one or more standards|