Vesey Pharmacy (9011268)

Inspection summary findings

Principle 1. Governance

The pharmacy adequately identifies and manages the risks associated with its services. Its team members are clear about their roles and responsibilities and they understand how to raise concerns to protect the wellbeing of vulnerable people. The pharmacy maintains the records it needs to by law and it keeps people’s private information safe.

Principle 2. Staff

Pharmacy team members are suitably trained for the roles in which they are working, and they get some feedback on their development. But they have limited access to structured ongoing learning and development, so the pharmacy may not always be able to show how it identifies and addresses any learning needs. Team members work well together and feel comfortable to raise concerns and provide feedback.

Principle 3. Premises

The pharmacy provides a suitable environment for the delivery of healthcare services. It has a consultation room, which pharmacy team members use to speak to people in private. But some areas of the dispensary are cluttered, which impacts on the working space and detracts from the overall professional appearance.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible and in general, they are suitably managed, so that people receive appropriate care. The pharmacy team members do not always make extra checks when handing out prescriptions for high-risk medicines, so they could miss opportunities to provide additional counselling and advice. The pharmacy sources its medicines from reputable sources, but it could do more to demonstrate that its medicines management process are robust and that medicines are stored appropriately.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services. Pharmacy team members use the equipment in a way that protects people’s privacy.