Valkyrie Pharmacy (1117508)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy adequately identifies and manages the risks associated with its services to help provide them safely. It protects people’s personal information well. And team members understand their role in protecting vulnerable people. The pharmacy largely keeps its records up to date and accurate. But it doesn’t always record mistakes that happen during the dispensing process. And this could mean that team members are missing out on opportunities to learn and improve the pharmacy’s services.

Principle 2. Staff

The pharmacy has enough team members to provide its services safely. They do the right training for their roles. And they are provided with some ongoing training. Team members can raise concerns to do with the pharmacy or other issues affecting people’s safety. And they can make professional decisions to ensure people taking medicines are safe.

Principle 3. Premises

People can have a conversation with a team member in a private area. And the premises provide a safe, secure, and clean environment for the pharmacy's services.

Principle 4. Services, including medicines management

Overall, the pharmacy provides its services safely and manages them well. And people with a range of needs can access the pharmacy’s services. The pharmacy gets its medicines from reputable suppliers and stores them properly. It responds appropriately to drug alerts and product recalls. This helps make sure that its medicines and devices are safe for people to use. People who get their medicines in multi-compartment compliance packs receive up-to-date information about their medicines.

Principle 5. Equipment and facilities

The pharmacy generally has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.