Inspection outcome: Standards met
Last inspection: 29/01/2020
Pharmacy context
This is a community pharmacy in the town of Usk to the north east of the city of Newport. A wide variety of people use the pharmacy but they are mainly elderly. The pharmacy dispenses NHS and private prescriptions and sells over-the-counter medicines. It also supplies several medicines in multi-compartment compliance aids to help vulnerable people in their own homes to take their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe and effective. It is appropriately insured to protect people if things go wrong. The pharmacy keeps the up-to-date records that it must by law. The team members keep people’s private information safe and they know how to protect vulnerable people. But, they could learn more from their ‘near miss’ mistakes to reduce the likelihood of an actual error to a person.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. The team members are comfortable about providing feedback to their manager to improve services and he acts on this. Those team members who are in training are well supported by the manager. All the team are signed up to a regular on-going learning programme but they have not done this for a few months. So, they may not be aware of any new developments.
Principle 3. Premises
The pharmacy generally looks professional. It is suitable for the services it provides. The pharmacy signposts its consultation room but, this signage is not prominent. And so, some people may not know that there is somewhere private for them to talk.
Principle 4. Services, including medicines management
The pharmacy offers a good range of services. But, some people with specific mobility needs, may have difficulty entering the pharmacy. It manages its services effectively to make sure that they are delivered safely. The team members make sure that people have the information that they need to take their medicines properly. The pharmacy gets its medicines from appropriate sources. And, it stores and disposes of them safely. The team members make sure that people only get medicines or devices that are safe.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and facilities for the services it provides. And, the team members make that they are clean and fit-for-purpose.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
The pharmacy has met all the standards for registered pharmacies | |
The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
The pharmacy meets all the standards | |
The pharmacy has not met one or more standards |