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Pharmacy inspections

Inspection reports and learning from inspections

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Udani Pharmacy (1034574)

Inspection outcome: Standards met

Last inspection: 08/01/2020

Pharmacy context

The pharmacy is situated amongst a small number of other retail shops, in a residential area of Liverpool. The pharmacy premises are accessible for people, with adequate space in the retail area. The pharmacy sells a range of over-the-counter medicines and dispenses private and NHS prescriptions. It has a consultation room available for private conversations and to provide some services. And it supplies medication in multi-compartment compliance aids for some people, to help them take the medicines at the right time. The pharmacy provides a prescribing service for some people. And It has two pharmacist independant prescribers. The prescribing service is available for the following clinics and conditions, an aesthetics clinic, erectile dysfunction, hair loss, weight loss, hyperhydrosis (excess sweating), travel vaccinations, malaria prophylaxsis and obtructive sleep apnoea.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has written procedures to help make sure the team provide services effectively. And it protects peoples’ information. Members of the pharmacy team are clear about their roles and responsibilities. They record their mistakes so that they can learn from them. And act to help stop the same sort of mistakes from happening again.

Principle 2. Staff

Standards met

The pharmacy has enough team members to manage its workload safely. The team members are trained and work effectively together. They are comfortable about providing feedback to the pharmacist and receive feedback about their own performance. The pharmacy enables its team members to act on their own initiative and use their professional judgement, to the benefit of people who use the pharmacy’s services.

Principle 3. Premises

Standards met

The pharmacy is clean and generally tidy. It is a suitable place to provide healthcare. And it has a consultation room so that people can have a conversation in private or receive some of the pharmacy’s services.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s services are accessible to most people. And they are generally well managed, so people receive their medicines safely. But the pharmacy does not keep full records of consultations for the prescribing service. So it may not be able to demonstrate the reasoning behind ​prescribing decisions. It stores most of its stock medicines appropriately. But some re-packaged medicines are not adequately labelled, which could cause errors to happen. 

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide services safely. I​t is used in a way that protects privacy. And electrical equipment is regularly tested to make sure it is safe.

Pharmacy details

22-24 Queens Drive

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards