Tupton Pharmacy (1095581)

Inspection summary findings

Principle 1. Governance

The pharmacy generally manages risks to make sure its services are safe. And it keeps its records up to date, so it can show it is providing services safely. Members of the pharmacy team record their mistakes so that they can learn from them, and they act to help stop the same sort of mistakes from happening again. The team understands how it can help to protect the welfare of vulnerable people. But, some team members have not confirmed their understanding of the pharmacy’s written procedures, so they may not always work effectively or fully understand their roles and responsibilities. And team members could do more to ensure they always secure people’s confidential information.
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Principle 2. Staff

The pharmacy’s team members are well trained, and they work effectively together in a busy environment. The pharmacy encourages team members to keep their skills up to date and it supports their development. Team members are comfortable providing feedback to their manager and they receive feedback about their own performance.

Principle 3. Premises

The pharmacy provides a professional environment for people to receive healthcare services. It has consultation rooms, so people can receive services and have confidential conversations with members of the pharmacy team in private.

Principle 4. Services, including medicines management

The pharmacy offers a range of healthcare services which are generally well managed and easy for people to access. It sources, stores, and supplies medicines safely. And it carries out appropriate checks to ensure medicines are in good condition and suitable to supply.

Principle 5. Equipment and facilities

Members of the pharmacy team have the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe, and they use it in a way that protects privacy.