Trustmed Pharmacy (1088231)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy identifies and manages the risks associated with the provision of its services. Its team members have defined roles and responsibilities. And the pharmacy manages people’s written and electronic personal information safely. The pharmacy has procedures to learn from its mistakes and it encourages staff to record near misses so that it can learn from its mistakes and improve its ways of working.

Principle 2. Staff

The pharmacy’s team members work well together to manage the day‐to‐day workload within the pharmacy. They have the appropriate range of experience and skills for the tasks they undertake. Team members can raise concerns if needed.

Principle 3. Premises

Although there are still limitations due to the layout and size of the pharmacy the pharmacy team members have introduced a range of measures to significantly improve confidentiality and the experience for people who use the service. The pharmacy keeps its premises safe, secure, and appropriately maintained.

Principle 4. Services, including medicines management

The pharmacy's healthcare services are suitably managed and are accessible to people. The pharmacy team show care and concern for people using its services. The pharmacy gets its medicines and medical devices from reputable sources. It stores them safely and it knows the right actions to take if medicines or devices are not safe to use to protect people’s health and wellbeing.

Principle 5. Equipment and facilities

Members of the pharmacy team have the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe to use.