Inspection outcome: Standards met
Last inspection: 03/04/2024
Pharmacy context
This pharmacy is located in a closed unit in a business centre and offers its services to people through its website (www.trustcarepharmacy.co.uk). It delivers medicines to people in the local area. Members of the public do not usually visit the pharmacy in person, unless they have an appointment booked for a consultation with the pharmacist. The pharmacy dispenses NHS prescriptions, and it provides some other NHS funded services including the Pharmacy First Service. It supplies some medicines in multi-compartment compliance packs to help people take their medicines at the right time. The pharmacy started operating around six months ago.
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages risks to make sure its services are safe. It completes the records that it needs to by law. But some details are missing, which could make it harder to understand what has happened if queries arise. And some team members have not read and confirmed their understanding of the pharmacy’s written procedures, so they may not always work effectively or fully understand their roles and responsibilities. Team members have completed training and have a basic understanding of how to keep people's private information safe and how to help protect children and vulnerable adults.
Principle 2. Staff
The pharmacy has a small team. The workload is manageable, and the pharmacy team has increased in line with workload. Team members have opportunities to discuss issues informally together. But training is not well organised, and the delivery driver is carrying out duties which he has not been properly trained to do, which increases the chances of mistakes happening.
Principle 3. Premises
The pharmacy generally provides a suitable environment for the provision of healthcare services. It has a consultation room so people can receive services in private. The pharmacy’s website has some useful information about the pharmacy and its services, but some information is misleading and could cause confusion.
Principle 4. Services, including medicines management
The pharmacy offers a small range of healthcare services which are reasonably well managed and easy for people to access. It generally manages its compliance aid packs service well, but doesn't always make sure people receive all the information they need to take their medicines safely. The pharmacy gets its medicines from licensed suppliers and the team carries out some checks to ensure medicines are in suitable condition to supply. But the pharmacy could improve the way it stores and manage some of its medicines.
Principle 5. Equipment and facilities
Members of the pharmacy team have the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe, and they use it in a way that protects privacy.
Pharmacy details
Suit 11
Prospect House
Featherstall Road South
Oldham
OL96HT
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |