Inspection outcome: Standards met
Last inspection: 08/10/2019
Pharmacy context
The pharmacy is on a busy road in Eston, Middlesbrough. It is attached to a busy health centre. It dispenses NHS and private prescriptions and sells over-the-counter medicines. The pharmacy offers a prescription collection service from local GP surgeries. And it delivers medicines to people’s homes. And it provides NHS services such as flu vaccinations and a substance misuse service.
Inspection summary findings
Principle 1. Governance
The pharmacy has processes and up-to-date procedures to help the team manage the risks to services. The pharmacy's team members record and report any errors made when dispensing. And it keeps the records it must by law. It advertises how people can provide feedback and raise concerns and listens to their feedback to make improvements for people accessing the pharmacy. The pharmacy keeps people's private information safe. It has processes available to its team members, to help them protect the welfare of vulnerable people.
Principle 2. Staff
The pharmacy team are knowledgeable and skilled. The pharmacy team members keep their skills up to date through regular training. And they work well together in an open and honest environment. The pharmacy provides regular feedback to team members about their performance and helps to identify any training needs.
Principle 3. Premises
The pharmacy is secure and adequately maintained. It has a sound-proof room where people can have private conversations with the pharmacy’s team members.
Principle 4. Services, including medicines management
The pharmacy provides an appropriate range of services to help people meet their health needs. The services are generally well managed. It generally stores, sources and manages its medicines safely. And it identifies and manages most risks adequately. The pharmacy gets its medicines from reputable suppliers. It responds appropriately to drug alerts and product recalls. And it makes sure that its medicines and devices are safe to use. The pharmacy may not always give advice to people who get higher-risk medicines. And when they do they don’t always record it. So, it may not be able to refer to this information in the future if it needs to.
Principle 5. Equipment and facilities
The pharmacy’s equipment is clean and safe, and the pharmacy uses it appropriately to protect people’s confidentiality.
Pharmacy details
South Grange Medical Centre
Trunk Road
Eston
Middlesbrough
TS69QH
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |