Inspection outcome: Standards met
Last inspection: 26/05/2021
Pharmacy context
This is a family owned distance-selling pharmacy situated in an office building in Coventry. The pharmacy dispenses NHS prescriptions predominantly to community patients living in the local area. And it supplies medicines in multi-compartment compliance packs to a handful of people who need assistance in managing their medicines. The pharmacy is closed to the public and medicines are delivered to people via a delivery driver. This inspection was undertaken during the Covid-19 pandemic.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy manages the risks associated with its services adequately. The pharmacy team knows about its roles and responsibilities. The pharmacy keeps the records required by law to show that medicines are supplied appropriately. And the team understands its role in protecting vulnerable people. The pharmacy keeps people’s private information securely. And it has written procedures to help the team deliver its services safely. But these have not been updated recently. This means that the written procedures may not fully fully reflect the way the team members are working or current best practice.
Principle 2. Staff
The pharmacy's team has the appropriate skills and qualifications for the pharmacy's services. And it can manage the pharmacy’s current workload adequately. But the pharmacist single-handedly manages the dispensing and the checking process. And this could increase the chance of dispensing mistakes
Principle 3. Premises
The pharmacy’s premises are adequate for the services it provides. And they are kept secure from unauthorised access.
Principle 4. Services, including medicines management
Overall, the pharmacy has adequate systems in place to provide its services safely. It obtains its medicines from reputable sources and stores them safely. And it takes the right action in response to safety alerts so that people can get medicines and medical devices that are fit for purpose. People with different needs can access the pharmacy’s services.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it provides. And it maintains these adequately.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
The pharmacy has met all the standards for registered pharmacies | |
The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
The pharmacy meets all the standards | |
The pharmacy has not met one or more standards |