Inspection outcome: Standards met
Last inspection: 14/11/2023
Pharmacy context
This pharmacy provides its
services to people through its website (www.uk.treated.com). The website allows
people to access the pharmacy’s online prescribing service which offers
prescription medicines for a wide range of conditions. The prescribing service
is regulated and inspected by the Care Quality Commission (CQC). The pharmacy
mainly supplies medicines for the treatment of erectile dysfunction and
menopause as well as medicines used for contraception and weight loss. People
do not visit the pharmacy in person. The pharmacy has an NHS contract, and it dispenses
a small number of NHS prescriptions.
Inspection summary findings
Principle 1. Governance
The pharmacy reviews and monitors the quality of its services and it takes some action to improve patient safety. But the pharmacy could not confirm whether patient's weights were appropriately verified before weight loss treatments were prescribed. So, it can not provide an assurance that the medicines it supplies are always suitable. Team members respond appropriately when mistakes happen during the dispensing process. They complete the records that are needed by law. And they keep people's private information safe.
Principle 2. Staff
The pharmacy has enough
team members to manage its workload. Team members have clearly defined
responsibilities, and they complete the right training for their roles. And
they complete ongoing training to help keep their knowledge up to date. Team
members are comfortable providing feedback to their managers and they receive
feedback about their own performance to help them improve.
Principle 3. Premises
The pharmacy’s website
gives information about the pharmacy and the prescribing service so that people
can understand the services that are available. But some of the wording used on
the website is misleading. So, people may believe that they are buying
prescription only medicines rather than asking a prescriber to decide on the
best treatment for them. The pharmacy premises are clean and tidy, and suitable
for the services being provided.
Principle 4. Services, including medicines management
People can access the pharmacy's services easily. The pharmacy's services are largely managed effectively, to protect people's health and wellbeing. The pharmacy gets its medicines from licensed suppliers and stores them safely. This helps make sure that medicines and devices are safe for people to use. The pharmacy team has professional oversight of all orders for medicines being processed and systems to intervene when there are issues with prescriptions. However, the pharmacy does not always seek assurances that the prescribing service it works with carries out checks to help make sure the medicines it prescribes are appropriate for people.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for its services. It maintains the equipment so that it is safe to use.
Pharmacy details
Unit 18
Waters Meeting Business Park
Britannia Way
Bolton
BL22HH
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |