Tower Pharmacy (1039990)

Inspection summary findings

Principle 1. Governance

The pharmacy adequately manages the risks associated with its services. And it keeps the records it needs to by law, so it can show that supplies are made safely and legally. Team members respond appropriately when mistakes happen during the dispensing process. People who use the pharmacy can provide feedback. And team members are provided with some training about safeguarding to help ensure that that incidents are dealt with appropriately.

Principle 2. Staff

The pharmacy has enough trained staff to manage its services safely. Team members are trained to carry out their roles and receive ongoing support to keep their knowledge up to date. And they feel able to give feedback and raise any concerns they may have about the pharmacy.

Principle 3. Premises

The pharmacy premises are clean and secure. There is adequate space for people to access the services the pharmacy provides. And the pharmacy has a consultation room for people to have private conversations with pharmacy team members.

Principle 4. Services, including medicines management

People can access the pharmacy’s services. The pharmacy generally provides its services in a safe way. And it orders its medicines from reputable sources and largely manages them properly. But it does not routinely highlight prescriptions for higher-risk medicines, so it may be missing opportunities to provide additional counselling information.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide the services it offers. It largely uses its equipment in a way to ensure people receive safe care and their privacy is maintained.