Inspection outcome: Standards met
Last inspection: 07/03/2023
Pharmacy context
This busy pharmacy is situated within Tower Hill Partnership Medical Centre in the Perry Barr area of Birmingham. People who use the pharmacy are from the local community and a home delivery service is available. The pharmacy dispenses NHS prescriptions, and it provides a range of other NHS funded services including treatments for minor ailments, seasonal ‘flu vaccinations, and sexual health services. Private services are also available, and these include travel vaccinations, and ear wax removal. The pharmacy team dispenses some medicines into multi-compartment compliance packs for people to help make sure they remember to take them.
Inspection summary findings
Principle 1. Governance
The pharmacy effectively manages the risks associated with its services to make sure people receive appropriate care. Members of the pharmacy team follow written procedures to make sure they work safely. They record their mistakes so that they can learn from them, and they make changes to stop the same sort of mistakes from happening again. The pharmacy team keeps people’s information safe and team members understand their role in supporting vulnerable people.
Principle 2. Staff
The pharmacy has enough team members to manage the workload and the services that it provides. The team members plan absences in advance, so the pharmacy has enough cover to provide the services. The team works well together in a supportive environment, and team members can raise concerns and make suggestions.
Principle 3. Premises
The pharmacy provides a safe and secure environment for people to receive healthcare services. The pharmacy team has access to consultation rooms for services such as vaccinations, and if people want to have a conversation in private.
Principle 4. Services, including medicines management
The pharmacy offers a range of healthcare services which are easy for people to access. It manages its services and supplies medicines safely. The pharmacy obtains its medicines from licensed suppliers, and it stores them securely and at the correct temperature, so they are safe to use. People receive appropriate advice about their medicines when collecting their prescriptions.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. And the team uses equipment in a way that keeps people’s information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |