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Pharmacy inspections

Inspection reports and learning from inspections

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Tout's Pharmacy (1109089)

Inspection outcome: Standards met

Last inspection: 13/01/2020

Pharmacy context

​This is a community pharmacy located within a supermarket in the village of Cheddar in Somerset. A range of people from the local area use the pharmacy. The pharmacy dispenses NHS and private prescriptions. It also offers a few services such as Medicines Use Reviews (MURs) and the New Medicine Service (NMS). The pharmacy supplies medicines to residents in a care home. And it acts as a collection point for people to collect multi-compartment compliance aids that have been dispensed and delivered from another one of the company’s pharmacies.

Inspection summary findings

Principle 1. Governance

Standards met

Overall, the pharmacy is operating safely. Members of the pharmacy team record and learn from their mistakes. They understand the need to protect the welfare of vulnerable people. And the pharmacy adequately maintains most of its records in accordance with the law.

Principle 2. Staff

Standards met

The pharmacy has adequate numbers of staff to manage its workload. Team members understand their roles and responsibilities. They are suitably trained or are undertaking appropriate accredited training in line with their roles. And they are provided with some resources to help keep their skills and knowledge up to date.

Principle 3. Premises

Standards met

The pharmacy's premises are adequate to ensure the effective delivery of its services. The pharmacy is professional in its appearance and it has a suitable space for services and private conversations to take place.

Principle 4. Services, including medicines management

Standards met

The pharmacy largely provides its services in a safe manner. The pharmacy team is helpful and ensures the pharmacy’s services are easily accessible. The pharmacy obtains its medicines from reputable sources. It generally stores and manages them appropriately. And, the team takes extra care for people prescribed higher-risk medicines. This helps ensure that people can take their medicines safely.

Principle 5. Equipment and facilities

Standards met

The pharmacy has a suitable range of equipment and facilities it needs to provide its services safely. Its equipment is generally kept clean.

Pharmacy details

Roynon Way
CHEDDAR
BS273RB
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards