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Pharmacy inspections

Inspection reports and learning from inspections

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Tornagrain Pharmacy (9011429)

Inspection outcome: Standards met

Last inspection: 29/06/2021

Pharmacy context

This is a new community pharmacy in Tornagrain. It dispenses NHS prescriptions including supplying medicines in multi‐compartment compliance packs. And it offers a medicines' delivery service to vulnerable people. The pharmacy team members advise on minor ailments and medicines’ use. And they supply a range of over‐the‐counter medicines.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy acts to help keep members of the public and team members safe during the Covid‐19 pandemic. It keeps the records it needs to by law and keeps confidential information safe. Team members securely dispose of personal information when it is no longer required. ​The pharmacy's policies and procedures show how it identifies and manages risks to keep services safe. And tea​m members make improvements to prevent dispensing errors.

Principle 2. Staff

Standards met

Pharmacy team members have the necessary qualifications and skills for their roles and the services they provide. They complete training as and when required. And, they learn from the pharmacist to keep their knowledge and skills up to date. Pharmacy team members speak-up and make suggestions to help improve pharmacy services.

Principle 3. Premises

Standards met

The pharmacy is clean, tidy and is well maintained. It has a sound‐proofed room where people can have private conversations with the pharmacy’s team members. It has made suitable changes to its premises to help reduce the risk of spreading coronavirus​.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides services which are accessible. It generally manages its services to help people receive appropriate care. The pharmacy gets its medicines from reputable sources and it mostly stores them properly. 

Principle 5. Equipment and facilities

Standards met

The pharmacy’s equipment is clean and well-maintained. It uses equipment appropriately to protect people's confidentiality. It takes precautions so that people can safely use its facilities when accessing its services during a pandemic. ​

Pharmacy details

1 Hillhead Road
Tornagrain
Inverness
IV28AB
Scotland

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards