Inspection outcome: Standards met
Last inspection: 21/07/2022
Pharmacy context
The pharmacy is on a busy street just off the main road through Harpenden in Hertfordshire. It dispenses NHS and private prescriptions, sells medicines over the counter and provides health advice. It supplies medicines in multi‐compartment compliance aids for people who have difficulty managing their medicines. Its services include prescription delivery, new medicines service, supervised consumption, community pharmacist consultation service (CPCS), and clinics for a range of vaccinations against seasonal flu vaccination, COVID-19, chicken pox and for people who travel.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy's working practices are safe and effective. It has satisfactory written procedures for the pharmacy’s team members to follow so they work safely. The pharmacy enables people to give feedback so it can improve its services. Members of the pharmacy team understand their roles and responsibilities. And they mostly keep the records they need to up to date so they can show the pharmacy is supplying its services safely. They protect people’s private information, and they are trained in how to safeguard vulnerable people.
Principle 2. Staff
The pharmacy’s team members work effectively together to deliver its services safely and manage the workload. They are supported with ongoing training appropriate to their roles. Team members are able to provide feedback about the pharmacy and its services.
Principle 3. Premises
The pharmacy’s premises are clean, bright and generally suitable for the provision of healthcare services. Its public facing areas are tidy. The pharmacy prevents people accessing its premises when it is closed so that it keeps its medicines safe and protects people's information.
Principle 4. Services, including medicines management
People with different needs can easily access the pharmacy’s services. The pharmacy’s working practices are safe and effective and it obtains its stock from reputable suppliers. It stores its medicines securely at the right temperature. The pharmacy team members respond to alerts and product recalls and keep records of any medicines or devices returned to the suppliers. They make sure people have the information they need to use their medicines safely. And keep a record when checking that medicines are safe to take.
Principle 5. Equipment and facilities
The pharmacy generally has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment appropriately to keep people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |