Inspection outcome: Standards met
Last inspection: 11/09/2024
Pharmacy context
This is a distance selling
pharmacy located in Telford, Shropshire. The pharmacy recently opened in March
2024. People cannot usually visit the pharmacy in person, and it provides its
services remotely. It mainly supplies medicines to people that are in care
homes but also supplies medicines to a small number of people living in their
own home. The pharmacy has a website (https://toppharmacy.co.uk/) which people
can access for information and health related services. And it offers some
limited NHS services such as the Pharmacy First Service, Discharge Medicine
Service and New Medicine Service.
Inspection summary findings
Principle 1. Governance
The pharmacy has written
procedures which are designed to help make sure team members provide its
services safely and effectively. But some procedures do not always reflect the
way certain tasks are being completed. This may mean members of the team do not
have accurate written instructions to refer to in the event of a query or
incident. The pharmacy keeps the records it needs to by law. And it makes
records of mistakes that happen during the dispensing process so that its team
members can learn from them. Members of the pharmacy team effectively keep
people’s private information safe and take the correct action to safeguard
people that may be vulnerable.
Principle 2. Staff
The pharmacy has enough
team members to safely provide its services. It enrols members of the team on
to suitable training courses so that they develop the correct skills and knowledge
for their roles. And it supports them to complete the learning to aid their
development. Members of the team feel comfortable to raise concerns and can
provide feedback.
Principle 3. Premises
The environment is suitable
for the provision of pharmacy services. The pharmacy premises are large and
suitable for the level of workload undertaken and it is kept clean and tidy.
Principle 4. Services, including medicines management
The pharmacy provides the
services it offers in a safe manner. It gets its medicines and devices from
appropriate sources. And pharmacy team members take appropriate action if
medicines or devices are not safe for people to use. Members of the team give
advice to people when supplying higher-risk medicines to help make sure they
are being used safely.
Principle 5. Equipment and facilities
The pharmacy has the
equipment it needs to provide its services safely. It maintains the equipment
appropriately and keeps it securely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |