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Pharmacy inspections

Inspection reports and learning from inspections

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Tong Road Pharmacy (1039827)

Inspection outcome: Standards met

Last inspection: 20/08/2020

Pharmacy context

This community pharmacy is in a large suburb of Leeds that changed ownership in January 2020. The pharmacy’s main activities are dispensing NHS prescriptions, selling over-the-counter medicines and delivering medication to people’s homes. The pharmacy supplies some medicines in multi-compartment compliance packs to help several people take their medicines. The pharmacy provides an emergency hormonal contraception service.  This inspection was completed during the COVID-19 pandemic. ​

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy identifies and manages the risks associated with its services. It has responded appropriately to the risks from the COVID-19 pandemic and taken action to reduce the risk of infection for the team and people using the pharmacy. The pharmacy has up-to-date written procedures for the team to follow to help ensure the pharmacy’s services are provided safely. The pharmacy keeps most of the records it needs to by law and it protects people’s private information. People using the pharmacy services can raise concerns and provide feedback. The pharmacy team members respond appropriately when errors occur. They discuss what has happened and they act to prevent future mistakes. The team has training and experience to respond well when safeguarding concerns arise.

Principle 2. Staff

Standards met

The pharmacy has a team with the qualifications and skills to support its services. Team members work well together and support each other in their day-to-day work. They openly discuss errors so everyone can learn from them and improve their skills. The team members regularly discuss what they can improve on and agree new roles to help deliver the pharmacy’s services.

Principle 3. Premises

Standards met

The pharmacy is clean, secure and suitable for the services provided. It has good facilities to meet the needs of people requiring privacy when using the pharmacy services.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides services which support people's health needs. And it manages these services well to help ensure people receive appropriate care.​ The pharmacy identifies opportunities to increase the services offered to meet the needs of the local population and it acts to introduce new services. The pharmacy gets its medicines from reputable sources and it stores and manages medicines correctly. The team carries out checks to make sure medicines are in good condition and suitable to supply.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide safe services and to protect people’s private information.

Pharmacy details

531 Tong Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards