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Pharmacy inspections

Inspection reports and learning from inspections

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Tollcross Pharmacy (1042519)

Inspection outcome: Standards met

Last inspection: 25/11/2021

Pharmacy context

This is a community pharmacy on a parade of shops. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. And it offers a medicines' delivery service to vulnerable people. The pharmacy provides substance misuse services and dispenses private prescriptions. Pharmacy​ team members advise on minor ailments and medicines’ use. And they supply a range of over-the-counter medicines and prescription only medicines via 'patient group directions' (PGDs). This was a follow-up inspection and was completed during the COVID-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy acts to keep members of the public and team members safe during the Covid‐19 pandemic. It has policies and procedures in place and team members follow them. The pharmacy team discuss dispensing mistakes and make some improvements to avoid the same errors happening again. The pharmacy keeps the records it needs to by law, and it keeps confidential information safe. Team members securely dispose of personal information when it is no longer required.

Principle 2. Staff

Standards met

Most of the pharmacy team members have the necessary qualifications and skills for their roles and the services they provide. They complete training as and when required. And they learn from the pharmacist to keep their knowledge and skills up to date. Pharmacy team members speak-up and make suggestions to help improve pharmacy services.

Principle 3. Premises

Standards met

The pharmacy is clean, well-equipped, and professional in appearance. It has a large sound‐proofed room where people can have private conversations with the pharmacy’s team members.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides services which are easily accessible. And it generally manages its services well to help people receive appropriate care. The pharmacy gets its medicines from reputable sources and it stores them safely and securely. The team carries out checks to make sure medicines are in good condition and suitable to supply.

Principle 5. Equipment and facilities

Standards met

The pharmacy’s equipment is clean and well-maintained. It uses equipment appropriately to protect people's confidentiality.

Pharmacy details

229 Tollcross Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards