Inspection outcome: Standards met
Last inspection: 17/01/2020
Pharmacy context
This is a community pharmacy in the village of Thornhill, Dewsbury. The pharmacy team offers advice to people about minor illnesses and long-term conditions. It provides NHS services, such as medicine use reviews and the New Medicines Service (NMS). The pharmacy provides a substance misuse service to a small number of people. And it supplies medicines in multi-compartment compliance packs to some people living in their own homes.
Inspection summary findings
Principle 1. Governance
The pharmacy mostly identifies and manages the risks associated with the services it provides to people. And it has a set of written procedures for the team members to follow. The pharmacy keeps the records it must have by law. And it keeps people's private information secure. The team members know when and how to raise a concern to safeguard the welfare of vulnerable adults and children. The team members openly discuss some mistakes that they make when dispensing. But they do not keep up-to-date records of these mistakes. And so, they may miss out on the opportunity to learn from them and reduce the risk of similar mistakes happening again.
Principle 2. Staff
The pharmacy team members have the appropriate qualifications and skills to provide the pharmacy's services safely and effectively. They work well together to manage their workload. And they feel comfortable to raise professional concerns when necessary. The pharmacy provides its team members with a structured training programme to help them keep their knowledge and skills refreshed and up to date. But they are not always able to take time in the working day to complete this training.
Principle 3. Premises
The pharmacy is kept secure and is well maintained. The premises are suitable for the services the pharmacy provides. It has a sound-proofed room where people can have private conversations with the pharmacy’s team members.
Principle 4. Services, including medicines management
The pharmacy’s services are easily accessible to people. It engages with people using the pharmacy to help them improve their health. The pharmacy manages its services appropriately and delivers them safely. It provides medicines to some people in multi-compartment compliance packs to help them take them correctly. The pharmacy sources its medicines from licenced suppliers. And it stores and manages its medicines appropriately.
Principle 5. Equipment and facilities
The pharmacy’s equipment is well maintained and appropriate for the services it provides. The pharmacy uses its equipment to protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |