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Pharmacy inspections

Inspection reports and learning from inspections

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Thomas James Chemist (1041236)

Inspection outcome: Standards met

Last inspection: 24/04/2019

Pharmacy context

This is a small independent pharmacy in a suburban parade of shops near Wimbledon Park. It dispenses NHS and private prescriptions, sells a range of over-the-counter medicines and provides health advice. The pharmacy also dispenses some medicines in Monitored Dosage System (MDS) trays or blister packs for those who may have difficulty managing their medicines.

Inspection summary findings

Principle 1. Governance

Standards met

Members of the pharmacy team are clear about their roles and responsibilities. They work to professional standards, identifying and managing risks effectively. The pharmacy generally logs the mistakes it makes during the dispensing process. It reviews those logs on a regular basis, learns from them and takes action to avoid problems being repeated. The pharmacy has written instructions which tell staff how to complete tasks safely. But it has not finished reviewing them. So some of these instructions may not be up to date or reflect current best practice. The pharmacy manages and protects confidential information well, and it tells people how their private information will be used. The team members also understand how they can help to protect the welfare of vulnerable people. The pharmacy has adequate insurance in place to help protect people if things do go wrong.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload safely. Pharmacy team members are appropriately ​trained, and have a good understanding of their roles and responsibilities. They can make suggestions to improve safety and workflows where appropriate. And they respond well when things go wrong to make their services safer.

Principle 3. Premises

Standards met

The pharmacy provides a safe, secure and professional environment for people to receive healthcare services.

Principle 4. Services, including medicines management

Standards met

The pharmacy delivers its services in a safe and effective manner, and people with a range of needs can access them. The pharmacy sources, stores and manages medicines safely, and so makes sure that all the medicines it supplies are fit for purpose. It takes steps to identify people supplied with high risk medicines so that they can be given extra information they need to take their medicines safely. However, the pharmacy doesn’t currently have a hazardous waste bin to dispose of hazardous waste medicines and this may increase the risk to staff and the environment. The pharmacy responds well to drug alerts or product recalls to make sure people only get medicines or devices which are safe. It keeps a record of the checks it makes to keep people safe.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the right equipment for the range of services it provides and it makes sure that it is properly maintained. The pharmacy keeps people’s private information safe.

Pharmacy details

385 Durnsford Road
Wimbledon Park
LONDON
SW198EF
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards