Thomas Brown Pharmacy (1029835)

Inspection summary findings

Principle 1. Governance

The pharmacy has adequate processes and written procedures to help protect the safety and wellbeing of people who access its services. It keeps the records it must have by law. They generally keep people's private information safe. And the pharmacy team members are well equipped to help protect the welfare of vulnerable adults and children. But it doesn't always review its procedures and keep them up to date. And the pharmacy team members don't always regularly check the records against the stock. So, they may not identify mistakes and be able to rectify them.

Principle 2. Staff

The pharmacy team members have the right qualifications and skills for their roles and the services they provide. They can give feedback to improve services and can raise concerns where necessary. And although they don't have a regular training plan, they continue their learning by reading​ and also discussing errors that happen during dispensing.

Principle 3. Premises

The pharmacy is secure and adequately maintained. It has a sound-proof room where people can have private conversations with the pharmacy’s team members.

Principle 4. Services, including medicines management

People can easily access the pharmacy. And the pharmacy provides an appropriate range of services to help people meet their health needs. And it mostly identifies and manages the risks with its services. The pharmacy team members highlight people taking high-risk medicines and mostly give them extra advice. But they don't always provide people with information leaflets to help them take their medicines safely. The pharmacy generally stores, sources and manages its medicines safely. But it doesn't have a robust date checking process, so there is a risk medicines may not be identified before their expiry date.

Principle 5. Equipment and facilities

The pharmacy’s equipment is clean and safe, and the pharmacy uses it appropriately to protect people’s confidentiality.