Inspection outcome: Standards met
Last inspection: 10/10/2019
Pharmacy context
The pharmacy is Middlesbrough. It dispenses NHS and private prescriptions and sells over-the-counter medicines. The pharmacy offers a prescription collection service from local GP surgeries. And it delivers medicines to people’s homes. It supplies medicines in multi-compartmental compliance packs. These help people remember to take their medicines. And it provides NHS services such as medicine use reviews (MURs).
Inspection summary findings
Principle 1. Governance
The pharmacy has written procedures that the team follows. And they generally work in a safe way to provide services to people using the pharmacy. The pharmacy generally keeps the records it needs to. It looks after people’s private information. And the pharmacy team members know how to protect the safety of vulnerable people. The pharmacy team members respond when mistakes happen. And they discuss what happened and act to prevent future mistakes. But the recording and reviews are limited so the team does not have all the information to identify patterns and learn from these.
Principle 2. Staff
The pharmacy has enough team members to manage the services it provides. The team members work well together. Any they have regular team discussions. They felt able to raise professional concerns if necessary. The team do not receive appraisals so this may mean that training and development needs are not identified.
Principle 3. Premises
The pharmacy is secure and suitably maintained. It has a sound-proofed room where people can have private conversations with the pharmacy’s team members.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to people. And they deliver medicines to peoples’ homes. The pharmacy generally manages its services well and it has processes to help deliver them safely. It supplies medicines in compliance packs when it will help people to take their medicines appropriately. The pharmacy obtains its medicines from reputable suppliers. It generally manages its medicines well.
Principle 5. Equipment and facilities
The pharmacy’s equipment is clean and safe to use. And the pharmacy generally protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |