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Pharmacy inspections

Inspection reports and learning from inspections

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The Oval Pharmacy

Inspection outcome: Standards met

Last inspection: 10/10/2019

Pharmacy context

The pharmacy is Middlesbrough. It dispenses NHS and private prescriptions and sells over-the-counter medicines. The pharmacy offers a prescription collection service from local GP surgeries. And it delivers medicines to people’s homes. It supplies medicines in multi-compartmental compliance packs. These help people remember to take their medicines. And it provides NHS services such as medicine use reviews (MURs).

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has written procedures that the team follows. And they generally work in a safe way to provide services to people using the pharmacy. The pharmacy generally keeps the records it needs to. It looks after people’s private information. And the pharmacy team members know how to protect the safety of vulnerable people. The pharmacy team members respond when mistakes happen. And they discuss what happened and act to prevent future mistakes. But the recording and reviews are limited so the team does not have all the information to identify patterns and learn from these.

Principle 2. Staff

Standards met

The pharmacy has enough team members to manage the services it provides. The team members work well together. Any they have regular team discussions. They felt able to raise professional concerns if necessary. The team do not receive appraisals so this may mean that training and development needs are not identified.

Principle 3. Premises

Standards met

The pharmacy is secure and suitably maintained. It has a sound-proofed room where people can have private conversations with the pharmacy’s team members.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s services are accessible to people. And they deliver medicines to peoples’ homes. The pharmacy generally manages its services well and it has processes to help deliver them safely. It supplies medicines in compliance packs when it will help people to take their medicines appropriately. The pharmacy obtains its medicines from reputable suppliers. It generally manages its medicines well.

Principle 5. Equipment and facilities

Standards met

The pharmacy’s equipment is clean and safe to use. And the pharmacy generally protects people’s confidentiality.

Pharmacy details

5 Centre Court
The Oval
Brookfield
MIDDLESBROUGH
TS58HP
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards