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Pharmacy inspections

Inspection reports and learning from inspections

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The Nelson Pharmacy

Inspection outcome: Standards met

Last inspection: 21/10/2019

Pharmacy context

This Healthy Living Pharmacy (HLP) is attached to a busy health centre located just off the main road between Raynes Park and Merton. It dispenses NHS and private prescriptions, sells a range of over-the-counter medicines and provides health advice. The pharmacy offers flu vaccinations in the autumn and winter seasons, a travel health service and home deliveries for those who cannot get to the pharmacy themselves. It supplies some medicines in multicompartment compliance aids for those who may have difficulty managing their medicines.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy provides its services in a safe and effective manner. Its team members log the mistakes they make, and regularly review them together, so that they can learn from them and act to avoid problems being repeated. People who work in the pharmacy can explain what they do, what they’re responsible for and when they might seek help. They work to professional standards and identify and manage risks appropriately. They understand their role in protecting vulnerable people, and they keep people’s private information safe. The pharmacy keeps most of the records it needs to, and it has appropriate insurance to protect people if things go wrong.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload safely, and they work well together as a team. Pharmacy team members are well‐trained and support those who have recently joined the team. They have a good understanding of their roles and responsibilities and can make suggestions to improve safety and workflows where appropriate.

Principle 3. Premises

Standards met

The pharmacy’s premises provide a very modern and professional environment for people to receive its services. The pharmacy keeps its premises clean and well maintained. Team members make regular use of their private consultation room for some of the pharmacy’s services and for sensitive conversations

Principle 4. Services, including medicines management

Standards met

The pharmacy delivers its services in a safe and effective manner, and people with a range of needs can access them. The pharmacy sources, stores and manages medicines safely, and so makes sure that all of the medicines it supplies are fit for purpose. It responds well to drug alerts or product recalls so that people only get medicines or devices which are safe. Team members identify people supplied with high‐risk medicines so that they can be given extra information they may need to take their medicines safely. But they don’t always record all of those checks, which may make it harder for them to show what they have done if a query should arise in future.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the right equipment for the range of services it provides. It uses its facilities and equipment appropriately to keep people’s private information safe.

Pharmacy details

Nelson Local Care Centre
220 Kingston Road
Wimbledon Chase
SW208DA
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards