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Pharmacy inspections

Inspection reports and learning from inspections

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The Mall Pharmacy (9012602)

Inspection outcome: Standards met

Last inspection: 04/06/2025

Since January 2025 our inspection reports are more concise and accessible - find out more about the changes

Pharmacy context

The pharmacy is in a shopping precinct in central Luton. It dispenses NHS and private prescriptions, gives health advice and sells over‐ the‐counter medicines. Services include COVID and flu vaccination, emergency hormonal contraception (EHC), oral contraception, blood pressure monitoring and case-finding, pharmacy first, NHS 111 referrals, minor ailments and palliative care. This was the first routine inspection since the pharmacy expanded its premises into the unit next door in November 2024.

Inspection summary findings

Principle 1. Governance

Standards met

Principle 2. Staff

Standards met

Principle 3. Premises

Standards met

Principle 4. Services, including medicines management

Standards met

Principle 5. Equipment and facilities

Standards met

Pharmacy details

Units 3-4
46-48 George Street
Luton
LU12AZ
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards