Inspection outcome: Standards met
Last inspection: 31/10/2019
Pharmacy context
The pharmacy is located at the rear of a large supermarket on the outskirts of the town centre. Most people who use the pharmacy are from the local area. The pharmacy dispenses prescriptions and sells a range of over-the-counter (OTC) medicines. It offers several additional services when the regular pharmacy manager is present. These include Medicines Use Reviews (MURs), emergency hormonal contraception (EHC) and flu vaccinations. As well as local services for the treatment of urinary tract infections (UTI) and impetigo and a smoking cessation programme. The pharmacy also offers private services for erectile dysfunction (ED) and the meningitis vaccine.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages risks suitably. It asks for feedback on its services and keeps the records it needs to by law. Pharmacy team members are clear on their roles and responsibilities and they review their mistakes so that they can learn and make improvements. They keep people’s private information safe and understand how to raise concerns to help protect the health and wellbeing of vulnerable people.
Principle 2. Staff
The pharmacy team can manage the current dispensing workload and they hold the appropriate qualifications for their roles. The team complete ongoing training, they have regular reviews to identify and address any gaps in their knowledge. And they can raise concerns and provide feedback on the pharmacy’s services.
Principle 3. Premises
The pharmacy provides a clean and professional environment suitable for the delivery of healthcare services. It has a consultation room to enable it to provide members of the public with access to an area for private and confidential discussion.
Principle 4. Services, including medicines management
The pharmacy sources and stores medicines appropriately and it carries out regular checks to show that they are fit for supply. Its services are well organised and suitably managed, and they are generally accessible to people with different needs. But some team members are not yet trained to provide all of the additional services, which may limit their accessibility to some members of the public.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services. Its equipment is suitably maintained and used in a way that protects privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |