Tesco Instore Pharmacy (1104325)

Inspection summary findings

Principle 1. Governance

The pharmacy effectively identifies and manages the risks associated with its services. Members of the pharmacy team monitor the safety of their services by recording their mistakes and learning from them. Team members understand their role in protecting the welfare of vulnerable people. The pharmacy protects people’s private information appropriately. And the pharmacy generally keeps the records it needs to by law.

Principle 2. Staff

The pharmacy’s team members have a range of qualifications, skills, and experience. They are knowledgeable about the medicines they sell and confidently ensure the pharmacy provides its services safely. The company provides resources to assist them with ongoing training. But the pharmacy team doesn't always have time to complete this at work. This could mean that that learning needs are not always identified or adequately addressed.

Principle 3. Premises

The pharmacy's premises are presented professionally, and a suitable, separate space is available for private conversations and services. The premises are also secure.

Principle 4. Services, including medicines management

The pharmacy’s working practices are safe. The pharmacy is open for extended hours and the team tries to ensure that people with different needs can easily access the pharmacy’s services. The pharmacy obtains its medicines from reputable suppliers. It stores and manages its medicines well. Team members highlight prescriptions that require extra advice, and they make some suitable checks. But they don’t always record any relevant information. This makes it difficult for them to show that people receive appropriate advice when supplying these medicines.

Principle 5. Equipment and facilities

The pharmacy has an appropriate range of equipment available to provide its services. And it keeps its equipment clean.