Tesco Instore Pharmacy (1101426)

Inspection summary findings

Principle 1. Governance

The pharmacy provides its services safely and effectively. It has systems in place to identify and manage the risks associated with its services. Team members usually record any mistakes they make and review them to identify the cause. The pharmacy team then makes the necessary changes to stop mistakes from happening again. The pharmacy has written procedures in place to help ensure that its team members work safely. The pharmacy asks people for their feedback on its services and responds appropriately. It has the required insurance in place to cover its services. And it generally keeps all the records required by law. The pharmacy keeps people’s private information safe. Pharmacy team members know how to protect the safety of vulnerable people.

Principle 2. Staff

The pharmacy employs enough people to manage its workload. Team members are generally trained to deliver their roles although some have not been registered on an appropriate training course. Team members keep their skills up to date by completing regular learning activities. They are confident to suggest and make changes to the way they work to improve their services. Team members communicate effectively. And they work well together to deliver the pharmacy’s services.

Principle 3. Premises

The pharmacy provides a safe, secure and professional environment for people to receive healthcare. The pharmacy has a private room where people can have conversations with members of the pharmacy team. The pharmacy is adequately secured to prevent unauthorised access.

Principle 4. Services, including medicines management

The pharmacy team make sure that people with different needs can access its various services. The pharmacy supplies medicines safely to people with appropriate advice to ensure they are used correctly. Team members take steps to identify people prescribed high-risk medicines to ensure that they are given additional information. The pharmacy obtains its medicines from reputable suppliers. It stores them securely and makes regular checks to ensure that they are still suitable for supply. The pharmacy accepts unwanted medicines and disposes of them appropriately.

Principle 5. Equipment and facilities

The pharmacy uses appropriate equipment and facilities to provide its services. However, the pharmacy would benefit from an additional computer terminal. The pharmacy keeps its equipment clean, tidy and well-maintained. The positioning of the equipment protects people’s private information.