Tesco Instore Pharmacy (1092687)

Inspection summary findings

Principle 1. Governance

Members of the pharmacy team work to professional standards and identify and manage risks effectively. They are clear about their own roles and responsibilities. They log mistakes they make during the pharmacy processes. They discuss and learn from these to avoid problems being repeated. The pharmacy manages and protects people’s personal information well and it tells people how their private information will be used. The team members understand how they can help to protect the welfare of vulnerable people. The pharmacy keeps its records up to date to show that it is providing its services safely. But some of the records are not always accurate. This could make it harder for the pharmacy to show what had happened if there was a future query.

Principle 2. Staff

There are enough staff to provide the pharmacy’s services. The team members complete suitable qualifications and keep up-to-date with ongoing training. The pharmacy shares feedback with its team members so they can develop in their roles and make improvements to the pharmacy’s services.

Principle 3. Premises

The premises are clean and provide a safe, secure and professional environment for people to receive healthcare. People can have a conversation with a team member in a private area.

Principle 4. Services, including medicines management

The pharmacy’s working practices are safe and effective. It gets its medicines from reputable sources and it manages them well. Pharmacy team members are helpful and have robust processes to dispense multi-compartment compliance packs. The pharmacy takes the right action in response to safety alerts, to make sure that people get medicines and medical devices that are safe to use.

Principle 5. Equipment and facilities

The pharmacy generally has the right equipment for its services. It makes sure its equipment is safe to use.