Inspection outcome: Standards met
Last inspection: 16/04/2019
Pharmacy context
This is a pharmacy set inside a large supermarket just outside Cardiff city centre. It sells a range of over-the-counter medicines and dispenses NHS and private prescriptions. Most people who use the pharmacy do so for convenience while they are shopping at the supermarket. But some people from the local area also use it as a community pharmacy.The pharmacy provides a range of services including health checks such as blood pressure and cholesterol measurement, treatment for minor ailments, a meningitis vaccination service and a seasonal flu vaccination service for NHS and private patients. Substance misuse treatment services are also available.
Inspection summary findings
Principle 1. Governance
The pharmacy has written procedures for preparing medicines to help make sure the team works safely. Its team members usually record their mistakes. And they take action to help stop the same sorts of mistakes from happening again. But they do not regularly review all mistakes. So it is possible that some chances to learn from them might be missed. The pharmacy’s team members keep the records they need to by law. The pharmacy asks people to give their views about the services it provides. And it keeps people’s private information safe. The pharmacy’s team members understand how to recognise and report concerns about vulnerable people to help keep them safe.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. Pharmacy team members complete regular training and have a good understanding of their roles and responsibilities. They can speak up about the way the pharmacy works.
Principle 3. Premises
The pharmacy is clean and tidy. It is generally well-maintained. There is enough space to allow safe working and the pharmacy layout protects people’s privacy.
Principle 4. Services, including medicines management
The pharmacy promotes the services it provides so that people know about them and can access them easily. If the pharmacy can’t provide a service it directs people to somewhere that can help. The pharmacy’s working practices are safe and it generally manages medicines well. It has good systems in place for checking prescriptions. But different types of medicines are sometimes stored very closely together. So there is a risk that the pharmacy’s team members might pick the wrong medicine by mistake.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely. The pharmacy’s team members use equipment and facilities in ways that protect people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |