Inspection outcome: Standards met
Last inspection: 12/09/2022
Pharmacy context
The pharmacy is in a Tesco supermarket in the centre of Galashiels, Selkirkshire. Its main services include dispensing NHS prescriptions and selling over-the-counter medicines. The pharmacy supplies some medicines in multi-compartment compliance packs, designed to help people remember to take their medicines. It also provides advice and treatment for a range of minor illnesses through the NHS Pharmacy First service.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services effectively. It keeps people’s private information secure. And it generally keeps the records it must by law. The pharmacy advertises how people can provide feedback about its services. And its team members understand how to act on any feedback provided. Pharmacy team members understand how to help safeguard potentially vulnerable people. They share learning following mistakes they make during the dispensing process. And they act with care to reduce the risk of similar mistakes occurring.
Principle 2. Staff
The pharmacy has enough suitably skilled and knowledgeable people working to provide its services safely. It supports the learning needs of its team members through ongoing training and structured feedback. The pharmacy encourages feedback from its team members. And it actively uses their feedback to inform its service delivery. Pharmacy team members work together well. They are enthusiastic about their roles. And they engage in conversations designed to share learning and improve safety.
Principle 3. Premises
The pharmacy premises are suitably maintained. They provide an adequate space for the delivery of healthcare services. People using the pharmacy can speak with a member of the pharmacy team in a private consultation room.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to people. It obtains its medicines from reputable sources. And it stores its medicines safely and securely. Pharmacy team members engage people in conversations about their health and their medicines. And they document the outcome of these interventions to support ongoing care. But they do not always supply information leaflets when dispensing medicines in multi-compartment compliance packs. This may on occasion limit the information people have available to support them in taking their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the required equipment for providing its services. It maintains the equipment to ensure it remains in safe working order. And pharmacy team members use the equipment in a way which protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |