Tesco Instore Pharmacy (1036796)

Inspection summary findings

Principle 1. Governance

The pharmacy’s team members know what their roles and responsibilities are. They work to professional standards and identify and manage risks appropriately. The pharmacy adequately monitors the safety of its services. Its team members log, review and learn from the mistakes they make. The pharmacy has appropriate insurance to protect people when things do go wrong. The pharmacy generally keeps all the records it needs to by law. The pharmacy’s team members act upon people’s feedback. They understand their role in protecting vulnerable people. And they keep people’s private information safe.

Principle 2. Staff

The pharmacy has enough team members to provide safe and effective care. Staff work effectively together as a team and have a work culture of openness, honesty and learning. The pharmacy provides its staff with adequate training and support to improve their skills. It encourages its team members to give feedback and they know how to raise a concern if they have one. The pharmacy’s team members can exercise their professional judgement and the quality of care they provide is not compromised in order for them to meet targets.

Principle 3. Premises

The pharmacy provides a safe, secure and professional environment for people to receive healthcare.

Principle 4. Services, including medicines management

The pharmacy’s working practices are safe and effective. And its services are accessible to most people. The pharmacy’s team members are helpful. And they make sure that people have all the information they need so that they can use their medicines safely. The pharmacy gets its medicines from reputable sources and generally stores them appropriately and securely. Members of the pharmacy team check stocks of medicines regularly to make sure they are in-date and fit for purpose. The pharmacy generally disposes of people’s waste medicines safely too.

Principle 5. Equipment and facilities

The pharmacy has the appropriate equipment and the facilities it needs to provide services safely. But it could do more to make sure its equipment is properly maintained.