Inspection outcome: Standards met
Last inspection: 05/09/2024
Pharmacy context
The pharmacy is in a superstore in a largely residential area near the seaside town of Whitstable. It provides NHS dispensing services, the New Medicine Service, the Pharmacy First service and blood pressure checks.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately identifies and manages the risks associated with its services to help provide them safely. And it regularly seeks feedback from people who use the pharmacy. It records and regularly reviews any mistakes that happen during the dispensing process. And it uses this information to help reduce risks and make its services safer. The pharmacy protects people’s personal information well. Team members understand their role in protecting vulnerable people. And it largely keeps its records up to date and accurate.
Principle 2. Staff
The pharmacy has just enough trained team members to provide its services safely. They do the right training for their roles. And they are provided with some ongoing training to support their learning needs and maintain their knowledge and skills. They can raise any concerns, make suggestions, and make professional decisions. And team members do not let the pharmacy’s targets affect their professional decisions.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
People with a range of needs can access the pharmacy’s services and the pharmacy reaches out to the local community to promote its services and make them more accessible. The pharmacy provides its services safely and manages them well. It gets its medicines from reputable suppliers and stores them properly. And it responds appropriately to drug alerts and product recalls. This helps make sure that its medicines and devices are safe for people to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |