Tesco Instore Pharmacy (1031329)

Inspection summary findings

Principle 1. Governance

The pharmacy adequately manages the risks associated with its services. Team members know their own role and responsibilities. On the whole, the pharmacy keeps the records it needs to by law. Team members know how to safeguard the welfare of a vulnerable person. And they protect people's personal information well. However, the pharmacy could do more to record any mistakes that happen during the dispensing process so it can use these events more effectively to improve the way the pharmacy operates.

Principle 2. Staff

The pharmacy has enough trained staff to provide its services effectively. Team members do ongoing training to help keep their knowledge and skills up to date, and they feel comfortable about raising any concerns or making suggestions.

Principle 3. Premises

The pharmacy’s premises are adequate for the pharmacy’s services. People can have a conversation with a team member in a private area. And the premises are secure from unauthorised access.

Principle 4. Services, including medicines management

The pharmacy provides its services safely. It obtains its medicines from reputable sources, and it manages them appropriately so that they are safe for people to use. It takes the right action in response to safety alerts so that people get medicines and medical devices that are safe to use. People with a range of needs can easily access the pharmacy's services.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services safely and maintains it appropriately. It uses its equipment to help protect people’s personal information.