Inspection outcome: Standards met
Last inspection: 19/03/2024
Pharmacy context
The pharmacy is in a large shopping centre in the heart of Middlesborough. It has recently changed ownership. It mainly dispenses NHS prescriptions and sells a range of over-the-counter medicines. The pharmacy provides services such as the NHS New Medicines Service and repeat dispensing. And it delivers medicines to people's homes.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably identifies and manages risks. It has the written procedures it needs relevant to its services and team members follow these to help them provide services safely. Pharmacy team members understand their role to protect people’s confidential information. And they know how to identify situations where vulnerable people need help. They keep most of the records required by law.
Principle 2. Staff
The pharmacy has a new team, and it has enrolled its team members on suitable courses to obtain the qualifications and skills for their roles and the services they provide. Pharmacy team members feel comfortable raising concerns and discussing ways to improve services.
Principle 3. Premises
The pharmacy premises are clean, secure and provide a suitable environment for the services provided. And the pharmacy has a consultation room and other suitable spaces to meet the needs of people requiring privacy when using its services.
Principle 4. Services, including medicines management
The pharmacy sources its medicines from recognised suppliers. And it stores and manages its medicines appropriately. The pharmacy suitably manages its dispensing services. And pharmacy team members provide people with relevant advice and information about taking higher-risk medicines to help them take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. And it uses its equipment and facilities appropriately to protect people's confidential information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |