Pharmacy context
This is a small internet-based pharmacy situated within a larger wholesaler’s premises in a business park in East Kilbride. It provides specialist dispensing services for the supply of a limited range of medicines, many of which are unlicensed, and known as ‘specials.’ People do not enter the pharmacy premises to obtain their medicines, instead the pharmacy arranges delivery.
Inspection summary findings
Principle 1. Governance
The pharmacy does not meaningfully assess and manage all the risks associated with its services. It doesn't complete risk assessments for all its services and the higher-risk medicines it supplies. And it doesn't review or monitor its services to ensure it provides them safely. The pharmacy relies on the people using its services following its terms and conditions. But its processes are not robust enough to identify and challenge when these are not followed. Which means that people can sometimes obtain medicines that may not be suitable for them. The pharmacy keeps the records it should. And it keeps people’s private information secure and understands how to protect vulnerable people.
Principle 2. Staff
Pharmacy team members have the right qualifications for their roles and the services they provide. They complete training to keep their knowledge up to date. Pharmacy team members feel comfortable discussing ideas and concerns.
Principle 3. Premises
The pharmacy premises are suitable for the provision of the specialist healthcare services provided. They are clean, secure, and well maintained. The pharmacy’s website provides clear information to people about the pharmacy’s registered status.
Principle 4. Services, including medicines management
The pharmacy ensures its services are accessible to people. It makes checks to ensure it obtains its medicines from reputable suppliers. And it generally stores its medicines safely and securely with regular checks to make sure medicines are in good condition and suitable to supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services and it uses its facilities to suitably protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.