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Pharmacy inspections

Inspection reports and learning from inspections

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Tannas (1035085)

Inspection outcome: Standards met

Last inspection: 20/05/2019

Pharmacy context

This is an independent pharmacy located on a high street in Hatch End, in the London borough of Harrow. The owner has had the pharmacy for 36 years and works there regularly. The pharmacy dispenses NHS and private prescriptions, sells a range of over-the-counter medicines and provides health advice. The pharmacy also dispenses some medicines in multi-compartment compliance aids for those who may have difficulty managing their medicines, and provides a local delivery service.

Inspection summary findings

Principle 1. Governance

Standards met

Overall, the pharmacy manages incidents responsibly. But not all members of the team have signed the pharmacy’s written procedures. This makes it harder for the pharmacy to show that its staff understand them and follow them safely. The pharmacy keeps the records it needs to by law, but it does not always check its stock balances regularly. This means that mistakes may not be easily detected and corrected. The pharmacy protects people’s personal information and team members understand how to protect vulnerable people.

Principle 2. Staff

Standards met

The pharmacy team are appropriately trained for their roles or they are enrolled on appropriate training courses. But, team members don’t have formal training plans to keep their knowledge and skills up to date. This could affect how well they care for people and the advice they give. Team members work in a supportive environment where they feel able to raise concerns if needed. They feel able to use their own professional judgement.


Principle 3. Premises

Standards met

The pharmacy’s premises are secure and suitable for the provision of most of its services. But the pharmacy is dated in areas.

Principle 4. Services, including medicines management

Standards met

People with a range of needs can access the pharmacy’s services. The pharmacy usually delivers its services in a safe and effective manner. But, the pharmacy does not always include information leaflets with every supply. This means the patient may not have all of the information they need to take their medicines safely. The pharmacy generally sources and stores medicines safely. But, the pharmacy doesn’t have a hazardous waste bin to dispose of hazardous waste medicines. This may increase the risk to staff and the environment. 


Principle 5. Equipment and facilities

Standards met

The pharmacy has appropriate equipment and facilities to provide its services safely.

Pharmacy details

320 Uxbridge Road
Hatch End
PINNER
HA54HR
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards