Inspection outcome: Standards met
Last inspection: 23/04/2024
Pharmacy context
This community pharmacy relocated from its previous premises to this new bespoke design premises around nine months ago. It is on a main road close to the centre of Scunthorpe, North Lincolnshire. Its main services include dispensing prescriptions and selling over-the-counter medicines. The pharmacy provides a good range of services including the NHS England Pharmacy First service, NHS blood pressure check service and vaccination services. It supplies some medicines in multi-compartment compliance packs, designed to help people remember to take their medicines. And it delivers some medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy effectively identifies and manages the risks for providing its services. It has suitable processes to monitor risk and to support its team in responding to feedback it receives about its services. Overall, the pharmacy keeps its records as required by law. Pharmacy team members engage in shared learning following the mistakes they make during the dispensing process. They treat people’s confidential information with care. And they have the knowledge and resources to support them in recognising and reporting concerns to help protect vulnerable people.
Principle 2. Staff
The pharmacy employs a team of dedicated people with the appropriate skills and knowledge to provide its services safely. It has effective support processes to manage the number of team members in training roles and it monitors its staffing levels and skill mix appropriately. Pharmacy team members demonstrate enthusiasm for their roles. They engage in regular team discussions centred around managing workload and patient safety. And they feel empowered to provide feedback at work.
Principle 3. Premises
The pharmacy’s bespoke design and high standard of fixtures and fittings provide a professional atmosphere for delivering pharmacy services. Team members keep the premises clean, and they use effective records to support good hygiene practices. People accessing the pharmacy’s services are able to use a range of private consultation spaces when speaking to members of the pharmacy team.
Principle 4. Services, including medicines management
The pharmacy’s services are fully accessible to people. It obtains its medicines from reputable sources, and it generally stores and manages its medicines safely and securely. Pharmacy team members are confident in engaging with people visiting the pharmacy. They make effective records when providing pharmacy services. And they use the pharmacy’s wide range of technology to support them in delivering pharmacy services safely.
Principle 5. Equipment and facilities
The pharmacy has appropriate equipment and facilities for providing its services. And its team members use the equipment in a way which protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |