Inspection outcome: Standards met
Last inspection: 11/02/2020
Pharmacy context
This community pharmacy is in on the main shopping street in South Yorkshire ex-mining town of Mexborough. The pharmacy sells over-the-counter medicines and it dispenses NHS and private prescriptions. The pharmacy offers advice on the management of minor illnesses and long-term conditions through its NHS services. It supplies medicines in multi-compartment compliance packs, designed to help people remember to take their medicines. And it provides a medicines delivery service to people’s homes. The pharmacy offers some private services including travel health services and health-check services. It is a registered yellow fever vaccination centre.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services. It keeps people’s private information secure. And it generally keeps the records it must by law up to date. The pharmacy has appropriate arrangements for managing feedback and concerns. Pharmacy team members act openly and honestly by sharing information when mistakes happen. They understand the importance of contributing to shared learning practices. And they show how the actions they take to manage safety and improve dispensing accuracy reduce risk. They demonstrate a sound insight into the need to safeguard vulnerable people. And they act to protect the safety and wellbeing of vulnerable people when concerns arise.
Principle 2. Staff
The pharmacy has enough skilled and knowledgeable people working to provide its services effectively. It has some robust systems for identifying and supporting the learning needs of its team members. It does this by providing protected learning time and engaging its team members in structured appraisals. Pharmacy team members support each other well. They engage in regular conversations relating to risk management and safety. The pharmacy promotes how its team members can provide feedback. And team members feel confident to provide feedback and discuss any concerns they may have.
Principle 3. Premises
The pharmacy is clean and secure. It offers a professional environment for delivering healthcare services. People using the pharmacy can speak with a member of the pharmacy team in confidence in a private consultation room.
Principle 4. Services, including medicines management
The pharmacy advertises its services and makes them accessible to people. It has up-to-date procedures to support the pharmacy team in delivering its services safely and effectively. And its team follows these procedures well. People visiting the pharmacy receive relevant advice and information to help them take their medicine safely. The pharmacy obtains its medicines from reputable sources. And it keeps its medicines safe and secure.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities required for providing its services. It regularly monitors it equipment to ensure it remains in safe working order. And pharmacy team members act with care by using the pharmacy’s facilities and equipment in a way which protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |