Inspection outcome: Standards met
Last inspection: 27/06/2019
Pharmacy context
The pharmacy is alongside other retail businesses in a semi-rural village. The pharmacy sells over-the-counter medicines and dispenses NHS and private prescriptions. It offers advice about the management of minor illnesses and long-term conditions. It supplies medicines in multi-compartmental compliance packs to help people remember to take their medicines. And it delivers medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy has effective systems for identifying and managing its risks. It generally maintains all the records it is required to by law. It advertises how people can provide feedback and it uses this feedback to improve the way it provides its services. Pharmacy team members follow procedures and understand their roles and responsibilities. They keep people's information secure and they demonstrate how they apply learning to protect the welfare of vulnerable people. Pharmacy team members record and discuss any mistakes they make. And they engage openly in continuous reviews to monitor the safety and quality of the pharmacy’s services.
Principle 2. Staff
The pharmacy has enough skilled staff for the services it provides. It actively encourages its staff to provide feedback and it uses this to inform service delivery. Pharmacy team members have the right qualifications and training for their roles. They are encouraged to develop their skills through continual training. And they use the skills they have learnt when engaging with people and providing pharmacy services. Pharmacy team members demonstrate enthusiasm for their roles. They are open to learning following their mistakes. And they work effectively together to ensure the pharmacy operates in accordance with professional standards.
Principle 3. Premises
The pharmacy is clean and secure. It provides a professional environment for the delivery of its services. The pharmacy’s consultation room is fully accessible to people wanting a private conversation with a member of the team. And the team promotes access to the room well.
Principle 4. Services, including medicines management
The pharmacy promotes its services and makes them fully accessible to people. It engages well with people to promote health and wellbeing. And it works effectively to promote healthy living within the local community. The pharmacy generally has effective records and systems in place to make sure people get the right medicines at the right time. The pharmacy gets its medicines from reputable sources. It has robust arrangements in place for storing and managing its medicines, including legally compliant systems to provide assurance that medicines are fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. And its team members regular check equipment to ensure it remains safe to use and fit for purpose. Pharmacy team members protect people’s privacy when using the pharmacy’s equipment and facilities.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |