Inspection outcome: Standards met
Last inspection: 04/12/2024
Pharmacy context
This busy community pharmacy is located alongside shops and other services in Oldswinford, West Midlands. People who use the pharmacy are from the local community and a home delivery service is available. The pharmacy dispenses NHS prescriptions, and it provides NHS funded services such as the Pharmacy First service, flu and covid vaccinations, and blood pressure testing. Private services are also available, and these include phlebotomy and ear wax removal. The pharmacy team dispenses some medicines into multi-compartment compliance packs for people to help make sure they remember to take them.
Inspection summary findings
Principle 1. Governance
The pharmacy manages the risks associated with its services to make sure people receive appropriate care. Members of the pharmacy team follow written procedures to make sure they work safely, and they complete tasks in the right way. They discuss their mistakes so that they can learn from them. Team members understand their role in protecting vulnerable people and they keep people’s personal information safe.
Principle 2. Staff
The pharmacy has enough team members to manage the workload and the services that it provides. The team members plan absences in advance, so the pharmacy has enough cover to provide the services it offers. They work well together in a supportive environment, and they can raise concerns and make suggestions.
Principle 3. Premises
The pharmacy is clean and tidy, and it provides a suitable environment for the delivery of healthcare services. It has multiple consultation rooms, so that people can speak to the pharmacy team in private when needed without it impacting on the delivery of pharmacy services.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and manages them well. Its team members help ensure that people with different needs can easily access the pharmacy's services. The pharmacy sources its medicines from licensed wholesalers, and stores them securely and at the correct temperature, so they are safe to use. People receive appropriate advice about their medicines when collecting their prescriptions to help make sure they take them correctly.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide services safely. The pharmacy team stores and uses the equipment in a way that keeps people’s information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |